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CONSUMER TIPS When experiencing a vehicle problem, you should first take the vehicle to the manufacturer's authorized dealership for repair. ▪ Tell the dealership about the problem and give the dealer an opportunity to resolve it. ▪ Keep a record of any contact with the dealer. ▪ Get an invoice for any repairs, and write down the date, time, and who you spoke to at the dealership. ▪ Review the repair invoice to be certain that your complaints have been recorded and documented correctly. ▪ Be sure the repair order accurately reflects the date you dropped off the vehicle for repair and the date you picked up the vehicle when the repairs were completed. If you continue to have problems, speak to the service manager or owner about you concern. Use a friendly, not an angry tone. Assume the problem is not normal for this type of vehicle and that the dealership wants to fix it. Be reasonable, polite, and discuss the facts. Let the dealer know that you are a loyal customer and you're complaining because you want to continue to be a customer. Be certain to tell the dealer exactly what you want, whether it is a repair, refund, an apology or something else. If you are unable to resolve your dispute with the dealer, please contact Attorney Craig Vance at 262-347-2005 or use the Case Review Form. |
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